Start connecting your Resy data in delightable.
1. Provide Fishbowl with Resy OS account access
Add implementation_fishbowl_YOURNAME@fishbowl.com as a new user to your Resy OS account. This email address will be provided to you by the onboarding manager.
Provide Fishbowl with the following permissions and reports:
- Update venue info
- Advanced analytics
- View and download full guestbook
- ResyOS Generated Reports
- Analytics Reports
2. Notify Resy OS of data connection request
**Step number 1 must be completed before sending below email.**
Email william.r.stern@resy.com with hello@delightable.com in CC:
As part of our business and marketing objectives we have contracted with Fishbowl Inc. to leverage their GRM platform, Delightable, to centralize our data to use in our business intelligence. We are asking all of our operational and business platform providers who have guest data to work with them to provide them access to all of our customer and reservation data.
Please reach out to me if you have any questions. Your contact at Fishbowl for this will be Maria Alvarez (malvarez@fishbowl.com) - I am copying her on this request.
Please include the below information
List of Locations/Venues:
- Venue Name
- Group Name
- Venue ID
To find your venue information, log into Resy OS Dashboard > Settings > Venue
-
- See Venue Details
- Click on Widget > see Venue ID
We'll want to get this for every location
Requested data fields:
reservation_id
reservation_resy_user_id
reservation_first_name
reservation_last_name
reservation_email
reservation_marketing_opt_out
reservation_mobile_number
reservation_visit_date
reservation_service
reservation_num_seats
reservation_time_slot
reservation_venue
reservation_source_id
reservation_pos_ticket_id
reservation_is_walkin
reservation_table_seated_at
reservation_server
reservation_table_finished_time
reservation_Special_Requests
reservation_reservation_status
reservation_visit_tags
reservation_visit_notes
reservation_date_created
reservation_date_updated
reservation_survey_visit_date
reservation_survey_overall_score
reservation_survey_sentiment_score
reservation_survey_service_score
reservation_survey_food_score
reservation_survey_general_score
reservation_survey_covers
reservation_survey_table_number
reservation_survey_server
reservation_survey_subtotal
reservation_survey_date_submitted
reservation_survey_email_address
reservation_survey_responses
guest_resy_user_id
guest_first_name
guest_last_name
guest_VIP
guest_email
guest_marketing_opt_out
guest_mobile_number
guest_reservation_count
guest_cancellation_count
guest_no_show_count
guest_last_visit
guest_notifies
guest_Guest_Tags
guest_guest_notes
guest_date_created
guest_date_updated